With 17 years of experience as a full-time customer service agent with Aer Lingus, Irene has honed her skills in meeting and greeting clients, solving issues efficiently, and prioritising the needs of customers. Her role involved extensive office administration work, ensuring smooth operations while delivering exceptional service.

In 2013, Irene transitioned to a new role as a full-time carer for her son, who was diagnosed with autism. As a mother of three young children, she deeply understands the challenges families face in accessing essential services for their children. She has tirelessly advocated for her son, ensuring he received early intervention as soon as possible. This personal journey has given her a unique expertise in dealing with additional needs, complementing h